Return & Refund Policy
Last Updated: March 5, 2025
We want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please review our return and refund guidelines below.
1. Return Window
You may request a return within 2 days of receiving your order.
To be eligible, items must be:
- Unused and in original condition
- In original packaging (if applicable)
- Free from damage or wear
Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personal care items
- Health and hygiene-related products
- Gift cards
- Clearance or final sale items
If you’re unsure whether your item qualifies, feel free to contact us.
3. Return Process
To start a return, please:
- Contact us at ecartmaxx@gmail.com with your order number
- Provide photos or details (if applicable)
- Wait for approval and return instructions
Returns sent without approval may not be accepted.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged, faulty, or incorrect.
- We cover the return shipping fee for defective or wrong items.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing typically takes 3–10 business days depending on your bank or payment provider
Shipping fees are generally non-refundable, unless the return is due to our error.
6. Exchanges
We offer exchanges for:
- Wrong item received
- Damaged or defective products
- Size or color changes (if applicable)
Exchanges depend on stock availability. If an exchange is not possible, we may offer a refund instead.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours
- Include your order number and photos of the product and packaging
- We will resolve the issue with a replacement, refund, or store credit
8. Late or Missing Refunds
If you haven’t received your refund after the expected time:
- Check your bank account
- Contact your bank or credit card provider
- Then contact us for further assistance
9. Contact Us
For return requests or questions, reach us at:
Email: ecartmaxx@gmail.com